Return Policy

At TheLEDRep, our goal is to ensure complete satisfaction with every purchase. If you are unsatisfied, you can return or exchange your order within 30 days of delivery.

How To Request A Return:

Please email us at rma@theledrep.com and I will send your RMA number and instructions for return

**Conditions:

 

• No restocking fee only on stock items in new condition and in their original box with all packing material, manuals and accessories.

• Items over 48 inches or products labeled as assembly are subject to restocking fees of up to 25%.

• Poles and custom products are ineligible for returns.

• Customer is responsible for return shipping costs, applicable restocking fees and lost or damaged packages. It is recommended that all customers ship returns via an insured ground service provider and obtain tracking information.

 

*Damaged/Incorrect Shipments:

In the event that an item was shipped damaged or incorrect, TheLEDRep will replace or issue a refund for the product as well as any applicable shipping costs. It is the responsibility of the customer to document any type of mistake or damage at the time of delivery before applying a signature. All claims must be reported within 7 days of delivery to be eligible for a refund. TheLEDRep recommends that customers ensure to examine and count all items that are delivered and to note any error on the Bill of Lading (BOL). Any damage not documented at the time of delivery must be recorded immediately and reported to customer service. It is suggested that customers take pictures of any type of error or damage and to keep all original packaging. TheLEDRep may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.

Cancellation Policy:

If a customer wishes to cancel an order that has not yet been shipped, please contact customer service during normal business hours at (888) 5LE-DREP or (888) 553-3737 or simply reply to the order confirmation email with your cancellation request. TheLEDRep will do our best to try and assist you promptly and in a timely matter. However, special order, marked as shipped and drop shipped items cannot be cancelled after the order is processed. Restocking fees may apply on special order items and items marked as assembly. In the event that an item cannot be cancelled, customers are able to return eligible items.

Warranties:

Manufacturers' warranties vary by product, but we stand by all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.