Shipping Policy

Free Shipping

TheLEDREP offers free shipping to the lower 48 states, 

      • There are no surprises or hidden charges.

      • We cannot ship to P.O. Boxes or Military APO.

    • TheLEDRep ships to 48 continental U.S. states. We do ship to HI, AK, Puerto Rico, the U.S. Virgin Islands, and outside the United States however that is not included in the free shipping


Shipping Outside Of Continental 48 States:

TheLEDRep does not ship directly outside the continental 48 states. However, we are able to work with customer's freight forwarders to accommodate. Additional shipping charges may apply. The customer is responsible for all customs, duties and taxes and any additional fees may be applied upon export. It is the responsibility of the freight forwarder to inspect the shipment before accepting the delivery. Once the shipment has been received and accepted by the freight forwarder, TheLEDRep is not responsible for any damage or loss of products.

Cancellation Policy:

If a customer wishes to cancel an order that has not been shipped, please contact customer service during normal business hours at (888) 5LE-DREP or (888) 553-3737 or simply reply to the order confirmation email with cancellation request. TheLEDRep will do our best to assist you promptly in a timely matter. Items that are special order, marked as shipped and drop shipped items cannot be cancelled after the order is processed. Restocking fees may apply on special order items and items marked as assembly. In the event that an item cannot be cancelled, customers are able to return eligible items.

Out Of Stock Items And Backorders:

In the event only some products are in stock at the time the order is placed, the in-stock items will be shipped immediately. The backordered items will then ship via ground shipping service when stock is replenished at no additional charge. However, the customer can request the order to be shipped complete once all products are available.


TheLEDRep is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond TheLEDRep's reasonable control. Such events may include, but are not limited to, fire, flood, accident, strike, riot, civil commotion, act of God, war or other hostilities, acts or omissions of carriers, transmitters, phone companies, Internet Service Providers or Internet backbone providers or a failure, interruption or delay of the server or this Web site caused by an event outside the direct control of TheLEDRep, including without limitation, power outages.